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International Delivery

Anything you need to know about our international deliveries.

International Delivery

International Delivery


SHIPPING WITH FURNITURE SPECIALISED CARRIERS
Our priorities are the safety of the products and a high-quality service for our customers. Therefore, in terms of delivery, My Italian Living relies on furniture specialised carriers. Depending on the destination and the kind of delivery, this may be handled by a groupage carrier or express couriers. All our products travel covered by an insurance.

Our priorities are the safety of the products and a high-quality service for our customers. Therefore, in terms of delivery, My Italian Living relies on furniture specialised carriers. Depending on the destination and the kind of delivery, this may be handled by a groupage carrier or express couriers. All our products travel covered by an insurance.

SHIPPING NOTIFICATION
We will send you an email as soon as the products are shipped. The carrier will then contact you by telephone to arrange a suitable delivery date and time, from Monday to Friday.

SHIPPING TIMES
For most of our items, production takes from 4 to 5 weeks depending on the finish. Delivery then takes a further 1 to 2 weeks (UK).

DELIVERY
We only do kerbside delivery. As such, items are unloaded outside the building or entrance gates. It is customers' responsibility to help the driver unload the packages from the truck. Moreover, depending on the dimensions and weight of the purchased products, you may need some extra help, so we do suggest customers to put at disposal other people at the moment of delivery. The carriers do not deliver products inside apartments, houses or at upper floors. If you want the carriers to deliver to the floor, there will be an additional £100 including VAT.

ASSEMBLY
We do offer assembly services. The prices is usually £150, including floor delivery, assembling and VAT. This usually applies to basic items such as sofas, bedroom furniture and tables. If you have any inquiries for TV units, bookcases or wardrobes, the price will be provided upon quote.

INTERNATIONAL DELIVERY (Countries not listed under free delivery)
Shipping costs are calculated according to the destination and volume of the products in the quote; the minimum calculated volume is 1 cubic metre. In some cases the customer will be required to pay duties and taxes. Usually it takes 15-20 days. RETURNS Our goods are insured, so if you receive damaged items, please let us know as soon as possible. We will then investigate and provide a replacement or a compensation accordingly. If you receive the item intact but you're not happy with its appearance, unfortunately it cannot be returned due to aesthetic displeasure. We try to provide the best representation of the item on our website, and try to stay true to the design as much as possible.