All price are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes. These do not include any delivery costs in the UK & Ireland, or possible special or extra charge. These additional prices will be added upon checkout before making payment and appear in your order confirmation page. Please note we also reserve the right to change prices at any time without notice.
Goods can be delivered throughout the UK Mainland, Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Portugal, Spain, Switzerland. We aim to deliver your order between 1 - 8 weeks, depending on your order: wardrobes, sideboards, beds - 4 - 8 weeks. Chairs, stools, tables - 2 - 5 weeks. Carpets, accessories - 1 - 2 weeks. If you need an item at specific time and date, please do not hesitate to contact us by email email@example.com or by phone 02078395456, and we will do our best to help you.
FREE DELIVERY takes place at the ground floor outside the building or entrance gates. Customers are required to help the driver off-loading the products from the truck. According to the size and weight of the purchased items, customers are required to have other people to help at the time of delivery (terms and conditions apply).
You will be contacted by the Carrier. We shall use our reasonable endeavours to meet any date – time agreed for delivery. In any event, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
If you would you like to change the delivery address, please contact our customer service 02078395456 and we will advise you whether the change(s) can be done and what would be the additional costs.
DELIVERY TO THE FLOOR. When we deliver your order, whether it's a table or a large TV unit you will always have at least 2 men on the job, our delivery guys will remove packaging from your furniture and take it away with them. The cost for the service is £100.
EXTRA DELIVERY CHARGES
The delivery service can only deliver through a ground floor or basement entrance which is close to a road suitable for delivery access. You must tell us when placing your order about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, narrow bridges at small entrances. You should do this in 'delivery instructions', the field provided for this purpose at the checkout.
Extra charges for delivery may in any of the following circumstances: if you change the address where your goods are to be delivered at short notice. If delivery is more costly and/or takes longer that it otherwise would have because of any special factors that you failed to tell us about. If the goods need to be redelivered because of access problems (e.g. small door frames, awkward turns, narrow passages, steps etc.) at the delivery address or because the goods would not fit into the room for which they were intended. If the goods need to be redelivered because there was no-one at the delivery address aged 18 or over to sign for the goods at the time arranged for delivery.
RETURN POLICY & PROCEDURES
We aim to provide with the best quality products at the affordable price, and truly wish you will be pleased with the product which you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.
Under the consumer protection (distant selling) regulation 2000 you are entitle to a 7 days cooling off period. This means you have the right to cancel in writing at firstname.lastname@example.org up to 7 working days after you have received your purchase for any reason whatsoever. For further information on your rights as a internet Shopper, please refer to the Office of Fair Trading website – in particular, view the following web page : http://www.oft.gov.uk/Legal/DSR/default.htm
We will ask you to check that your delivered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it. If you are not satisfied with the goods upon delivery, please note this on the delivery form and contact us as soon as possible. All items and parts of it must be checked prior to assembly. If the delivered item does not match yours order, is damaged or incorrectly supplied, please contact to discuss a refund, repair or replacement. Please include your customer order details with the item(s) to be returned, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to discuss a possible replacement or refund.
Our Customer Service team will then contact you to organize, as appropriate, a collection and explain all the necessary procedures.
Please note that we cannot give refunds on self-assembled goods which have been damaged by you during assembly.
If you would like to exercise the right to reject the goods you must take care of the goods until they are returned to us. Please ensure that the goods are returned with all part and the original packaging.
Please also note that self-assembly goods are only possible to cancel prior to assembly. Once the goods have been assembled or partially assembled we will not be able to accept returns.
My Italian Living cannot accept to refund in full in situations where the goods have been damaged, personalised, or otherwise used in such a way, as it would make it impossible for them to be returned to us. They have to be in the condition in which they have been delivered to you.
Goods to be returned must clearly show our order number on the package.
The delivery cost to return items, will be excluded from the total amount due.
Our made-to-order/customized items can not be returned as it will be produced specially tailored to your needs. However, you have 48 hours cancellation time, before item goes into production team.
For any customer complaints or disputes that cannot be settled between the consumer and retailer, the EU Commission have implemented an Online Dispute Resolution (ODR) Platform.
To escalate your case, please visit the site: http://ec.europa.eu/consumers/odr/