hide thisAffordable Bespoke Lifestyle

Free Delivery (Terms and Conditions)

Goods can be delivered throughout the UK and West European countries My Italian Living Ltd
DELIVERY

We aim to deliver your order between 5 - 7 weeks, depending on its finish and your location. Delivery prices will vary depending on location, and additional charges may be added to the order for remote or difficult to access locations that require special attention. 

Free Kerbside Delivery (UK only) - takes place at the ground floor, outside of the building or entrance gates. Customers are required to help the driver off-load the products from the truck. According to the size and weight of the order, customers are expected to have other people to help at the time of delivery. If in any way you fear yourself or whoever you will leave in charge will be unable to fulfil this task, please ensure you request floor delivery. Amid the "Additional Information" which is placed in product cards, you can find the number of packages as well as weight and volume of the total order. This will be provided on delivery note that you are expected to sign off on. Before signing, please ensure you account for the number of boxes and condition the packaging is in. If possible, we also advise asking the driver to assist with inspecting the condition of the contents. If in the case something is damaged, please state the type of damage on the delivery note and try to take pictures. Upon then carrying said order into your home, please then contact us immediately via email/telephone, providing relevant reference and proof. This is to ensure that we can claim through our courier's offered insurance and attain your replacement, as soon as possible.
 
Floor Delivery (£100) - is the delivery of your furniture anywhere inside your home, in which two personnel offload the truck and carry it to its destination. If in any way you fear yourself or whoever you will leave in charge will be unable to fulfil this task, please ensure this service has been requested. Regarding your responsibility, the same applies as stated above. Amid the "Additional Information" which is placed in product cards, you can find the number of packages as well as weight and volume of the total order. This will be provided on delivery note that you are expected to sign off on. Before signing, please ensure you account for the number of boxes and condition the packaging is in. We also advise asking the delivery personnel to assist with inspecting the condition of the contents. If in the case something is damaged, please state the type of damage on the delivery note and try to take pictures. Please then contact us immediately via email/telephone, providing relevant reference and proof. This is to ensure that we can claim through our courier's offered insurance and attain your replacement, as soon as possible.

Installation (UK upon request) - If you are ordering a piece such as a bedside cabinet or dining table, we can have our courier fit the item at an additional cost of £150 (includes floor delivery fee). If, however, it is a unit such as a bed, TV  unit, wardrobe etc, we advise contacting our office before ordering. This is as we must then seek a custom quotation from our experienced, third-party fitters. In this case, the cost depends on the item(s) to be fitted and order destination. If you would prefer to find your own fitters, we advise showing them a picture of the item you intend on ordering, just to ensure they are competent and confident in something of that sort. We cannot be held responsible if a fitter is hired and unable to complete installation due to lack of understanding. Regarding your responsibility, the same applies as stated above. Amid the "Additional Information" which is placed in product cards, you can find the number of packages as well as weight and volume of the total order. This will be provided on delivery note that you are expected to sign off on. Before signing, please ensure you account for the number of boxes and condition the packaging is in. We also advise asking the delivery personnel to assist with inspecting the condition of the contents. If in the case something is damaged, please state the type of damage on the delivery note and try to take pictures. Please then contact us immediately via email/telephone, providing relevant reference and proof. This is to ensure that we can claim through our courier's offered insurance and attain your replacement, as soon as possible.

 
If you would you like to change the delivery address, notify change to a phone number or any other special requirements, please contact us at info@myitalianliving.com. Any change to the order, that have to be approved by MY ITALIAN LIVING Ltd so we can advise you if the change(s) can be made and what would be the additional costs, if any. You will be contacted by the Carrier. We shall use our reasonable endeavours to meet any date time agreed for delivery. In any event, we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

If any parts are missing or damaged, you must contact us as soon as possible, before attempting assembly. Where appropriate, you must also provide a photograph of the damaged part. We will be send you a replacement part as soon as possible.

EXTRA DELIVERY CHARGES

The delivery service can only deliver to the main entrance door at your address through a ground floor or basement entrance only which is close to a road suitable for delivery access. You must tell us when placing your order about any special factors that may result in delivery being more costly and/or taking longer than it otherwise would have, such as parking restrictions, small entrances road, gate, narrow passages, steps. You should do this in "delivery instructions", the field provided for this purpose at the checkout. Extra charges for delivery may apply in any of the following circumstances:

  • If you change the address where your goods are to be delivered at short notice.
  • If delivery is more costly and/or takes longer than it otherwise would have because of any special factors that you failed to tell us about.
  • If the goods need to be redelivered because of access problems (parking restrictions, small entrances road, gate, narrow passages, steps) at the delivery address or because the goods would not fit into the room for which they were intended.
  • If the goods need to be redelivered, as there was no-one present aged 18 or over, to sign for the goods at the initial attempt of delivery.
  • If you live in a remote area, away from some main cities.
If you have any questions feel free to contact us:

E: info@myitalianliving.com
T: 0207 839 5456